Try before purchasing
Use the 24-hour free trial to verify one-device compatibility, catalog priorities, and playback quality.
Eligibility
A request may be considered when submitted within seven days of an initial purchase and after support has a reasonable opportunity to investigate a material issue.
Generally ineligible
Change of mind after successful use, unsupported devices, local internet issues, individual channel changes, account sharing, or terms violations are generally ineligible.
Request review
Contact support on WhatsApp with your purchase date, device, player, and a clear description of the issue.