IPTV reseller program: build your own IPTV business

What the IPTV reseller panel lets you do

An IPTV reseller panel is a dashboard where you create and manage customer subscriptions using credits you buy in bulk. You set your own retail prices and keep the margin.

• Create new customer lines in seconds (M3U, Xtream Codes or MAG)
• Issue free trials to your own prospects
• Renew, extend or disable lines at any time
• See expiry dates and active connections per customer
• Offer 1 to 5 device connections per line

Your customers get the same IPTV channel list, VOD library and 4K quality as our direct customers. Point them to our IPTV setup guides to install their apps.

Is reselling right for you?

Reselling suits people who already help friends and family with their TV setup, run a small electronics or phone repair shop, install satellite or home networks, or have a community that trusts their recommendations. You do not need a company, a server or technical training. You need patience, a phone with WhatsApp and the time to answer your customers’ questions.

It is less suited to anyone looking for passive income with no customer contact. Your customers will come to you first when something does not work, when they want to renew or when they buy a new TV. Good resellers treat that contact as the heart of the business: fast, friendly answers are what make customers renew year after year.

The term reseller simply means you buy a service at wholesale cost and sell it under your own relationship with the customer. You decide the prices, the payment methods you accept and how you present your offer.

Working out your margin

Your profit on each customer comes down to a simple formula:

Margin = your retail price − (credits used for the line × your cost per credit)

Your cost per credit depends on the package: $3.20 on Starter, $2.92 on Business and $2.76 on Professional. The number of credits a line uses depends on its duration and connections, and we send the full credit table with your panel so you can price every option before you sell it.

Two practical tips. First, longer subscriptions mean fewer renewals to manage and less risk of losing a customer between months, so many resellers give a better price on 6 and 12 months. Second, keep a little stock of credits for free trials and replacements; trials are what turn interested people into paying customers.

Setting your retail prices

There is no fixed retail price; you choose it. A few principles help you stay competitive and profitable:

• Look at what cable and streaming bundles cost in your area; most customers compare with their current bill.
• Price multi-screen lines for families, since they are often your most loyal customers.
• Be clear about what is included: channels, on-demand library, number of screens and support.
• Avoid racing to the bottom. Customers stay for reliability and help, not for the lowest price.
• Write your prices down and keep them consistent, so word-of-mouth customers hear the same offer.

Finding your first customers

Most successful resellers start small and close to home. Your first customers are usually people who already know you: family, neighbors, colleagues and members of your community. Offer them a free trial, help them set it up on their own TV and ask for honest feedback.

Once a few households are happy, recommendations do the rest. Satisfied customers tell friends who are tired of high cable bills. Some resellers also use local social media groups or a simple business page; if you do, follow each platform’s advertising rules and describe the service accurately. Never promise channels or features you have not confirmed in the panel.

Onboarding a new customer, step by step

1. Ask about their devices and must-have channels. This tells you which player to recommend and what to check during the trial.
2. Create a short trial from your panel and send the login with simple instructions.
3. Help with the setup by phone, video call or in person. Our setup guides and Smart TV guide are written for end users, so you can share them directly.
4. Follow up the next day to ask how it went and answer questions.
5. Convert the trial into a paid line with the duration and screens they need.
6. Note the expiry date and remind them a few days before it ends.

Supporting your customers

As a reseller, you are your customers’ first point of contact. Most questions are simple: a login typed incorrectly, a time zone in the guide, Wi-Fi buffering or a new TV that needs the app installed. Our FAQ covers most of these, and you can reuse the answers.

When a problem needs action on the server side, such as a channel that stopped working, you contact us on WhatsApp, 24/7, and we fix it or replace the access. Keeping a short note for each customer with their device, app and plan saves time every time they write.

Renewals and keeping customers

A reselling business grows through renewals. Winning a new customer takes time; keeping one takes a reminder and a quick reply. Check the expiry dates in your panel every week, contact customers a few days before their line ends and make renewing easy with the payment methods they already use.

When customers buy a new TV or move house, help them reinstall the app. Small gestures like these are why customers stay with a reseller they know rather than searching online for a stranger.

Running your business responsibly

You are an independent business. That means you are responsible for following the laws and tax rules that apply where you live and where your customers live, and for using the service in line with our terms of service. Keep simple records of your sales, describe the service honestly and do not use our name or logo as if you were us. If you are unsure about the rules in your state, a local accountant or business advisor can help.

What a typical week looks like

Once you have a few dozen customers, the work settles into a routine. Most resellers spend a little time each day answering messages and a longer session once a week on admin. A realistic week might include:

• Answering a handful of setup questions, usually about a new device or a forgotten login.
• Creating two or three free trials for people who heard about you from existing customers.
• Converting the trials that went well into paid lines.
• Checking the panel for lines that expire in the next ten days and sending reminders.
• Renewing the customers who replied, and noting those who need more time.
• Topping up your credits before you run low, so you never have to delay a renewal.

Big sports weekends and the start of a new season bring more messages, so plan to be available on those days. Customers remember who answered them on game day.

Simple tools that make reselling easier

You do not need special software to run a small reselling business. A few everyday tools are enough:

1. A separate WhatsApp Business number keeps customer conversations apart from personal chats and lets you save quick replies for common questions.
2. A simple spreadsheet with each customer’s name, device, app, plan, start date and price. The panel shows expiry dates, but your own notes help you remember the person behind each line.
3. Saved instructions for each popular device, with screenshots, so you can send setup steps in one message.
4. Calendar reminders for renewals that fall on the same day each month.
5. A payment method your customers trust, with receipts you can keep for your records.

Mistakes new resellers make

Learning from others saves money and customers. These are the problems we see most often with new partners:

• Selling before testing. Always try a line on the customer’s actual device first, with a free trial.
• Promising everything. Only confirm channels and features you have seen yourself. One broken promise costs more than one lost sale.
• Pricing too low. A margin that is too thin leaves no room for trials, replacements or your own time.
• Ignoring renewals. Without reminders, many customers simply forget and drift away.
• Sharing one login with several households. Each home needs its own line with the right number of screens, or streams will cut out.
• Slow replies. A customer whose TV stops working on a Sunday night wants an answer that evening, not on Monday.

Which package should you start with?

If you are testing the idea or have a small circle of potential customers, Starter gives you a panel and enough credits to learn without a large outlay. If you already help many people with their TV, or you run a shop with walk-in customers, Business lowers your cost per credit and gives you room to grow. Professional suits resellers who already have a large, active customer base and want the lowest cost per credit.

Packages are one-time purchases with no contract: when your credits run low, you simply buy the package that fits your size at that point. If you are unsure, tell us how many customers you expect in the first three months and we will suggest a starting point.

What your customers get

Your customers are not getting a cut-down product. Every line you create from the panel includes the full line-up of more than 55,000 live channels and over 190,000 movies and series on demand, in HD, Full HD and 4K where available. Lines can cover one to five screens and work in the same players our direct customers use, on Smart TVs, streaming sticks, phones, tablets and computers.

That matters for you as a seller. You can show prospects our public pages, such as the channel list and sports guide, to explain what they will get, and then let a free trial do the convincing. Because the content and quality are the same, your reputation rests on what you add: fast setup, friendly help and reliable renewals.

Getting started today

If you are ready to try, the first step is a short conversation. Message us on WhatsApp with three details: roughly how many customers you expect in the first months, which devices most of them use and which payment method you prefer for buying credits. We reply with a recommendation, the credit table and the next steps.

After payment, you receive your panel login and credits. Create a free trial for yourself first and install it on your own TV, so you know exactly what your customers will see. Then create your first customer trials, follow up the next day and convert the ones that go well. Within a week, most new partners have their first paying households and a clear idea of how the business fits into their schedule.

Questions before you commit are welcome. We would rather you start with the right package and realistic expectations than rush into a larger one.

We also share practical material you can reuse with your own customers, such as setup instructions for popular devices and answers to common questions, so you are never starting from a blank page when someone asks for help on a busy evening. As your customer base grows, these materials save you hours every month and keep your answers consistent across every household you serve, from the very first trial right through to the tenth renewal and beyond.

Whenever you have a question about the panel, credits or a customer’s line, our team is a single WhatsApp message away, at any hour.